User Privacy Policy
This Privacy Policy explains how Grand Reef collects, uses and protects personal information when you use our website and services. We are committed to safeguarding your privacy and to being clear about what data we hold, why we hold it and how you can manage your information.
Types of data we collect
We collect several categories of information to provide and improve our services. The data we gather depends on your interactions with us - for example creating an account, making a deposit, placing bets or contacting support.
Personal data
Personal data includes information that identifies you directly or indirectly, such as your name, date of birth, address, email address and phone number. We also collect identity documents when required to verify your identity for security and anti-fraud checks.
Technical data
Technical data covers device and connection information, including IP address, browser type and version, operating system, device identifiers and browser settings. We may also collect log data and diagnostic information about how you use our site to help maintain performance and security.
Transactional data
Transactional data records your account activity - deposits, withdrawals, wagers, game history and payment method details. We keep transaction records to process payments, handle disputes and meet our compliance obligations.
How we use your information
We use your data to operate and improve our services, process payments, verify accounts and prevent fraud. Your information enables us to respond to enquiries, provide customer support and communicate important account notices. Where appropriate, we may use anonymised data for analytics and service development.
Data protection practices
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. Measures include encryption of sensitive data in transit, access controls for staff and regular security reviews. We limit access to personal data to those who need it for their role.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, support login sessions and collect analytics on site usage. You can manage cookie settings through your browser, but disabling certain cookies may affect functionality. Third-party services we work with may also set their own cookies.
User rights
You have rights over your personal data, including the right to access, correct or request deletion of information we hold about you. You may also object to or restrict certain processing and request that we provide a copy of your data in a commonly used format where technically feasible.
Access, correction and deletion
To access, correct or delete your data, contact our support team. We will respond to requests in line with applicable law and may need to retain certain information where we have legitimate business or legal reasons - for example to resolve disputes or comply with regulatory obligations.
Information sharing and third parties
We share personal data with third parties only where necessary to operate our service - for example payment processors, identity verification providers, fraud prevention services and analytics suppliers. We require these partners to handle data securely and only for specified purposes. We do not sell your personal information.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes we will post a prominent notice on our site. Please check this page regularly to stay informed about how we protect your privacy.