Responsible Gambling Policy

At Grand Reef we take safer gambling seriously. We want players to enjoy controlled play and to stay in charge of their activity. This page explains the practical tools and support we offer, how to set limits on your account, warning signs to watch for, and where to get professional help if you need it.

Player protection principles

We promote responsible play by giving clear options and support. Our approach is based on prevention, transparency and easy access to help. We encourage customers to set sensible limits, take breaks when needed and contact our support team if they have concerns about their gambling.

Activity-control tools

You can manage your play directly from your account. Common controls include deposit limits, loss limits, session timers and reality checks. These tools are designed to help you budget your play and spot when it might be time to slow down.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased, but larger increases may be subject to a short waiting period to help prevent impulsive changes. We recommend choosing a level that fits your disposable income.

Loss limits

Loss limits cap how much you can lose over a set period. These are useful if you want to manage risk and avoid chasing losses. You can apply loss limits via account settings or by speaking with support.

Time limits and account breaks

Session timers and reality checks remind you how long you have been playing. You can also take an account break - a temporary pause that prevents you from logging in for the chosen period. Breaks are an effective short-term measure to regain perspective.

Self-exclusion

If you need a longer-term measure you can choose self-exclusion. This option blocks access to your account for a defined period and can be extended or made permanent. Self-exclusion is a serious step and can be requested through account settings or by contacting our support team.

Signs of problematic behaviour

Watch for changes that could indicate harm: spending more than intended, borrowing money to play, thinking about gambling constantly, or hiding activity from friends and family. If you notice these signs, consider using limits, taking a break or seeking outside support.

Tips for maintaining control

Plan your play and stick to a budget, treat gambling as entertainment rather than a way to make money, avoid chasing losses, and use the tools available on your account. Consider setting session time limits and regular breaks to keep play balanced with other activities.

Professional help and support organisations

If you need professional advice or immediate support please contact recognised organisations such as GamCare or BeGambleAware. These services provide confidential guidance, helplines and treatment options. You can also talk to our support team for help applying tools or arranging self-exclusion.