Customer Support Center

Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. You can contact us for help with deposits, withdrawals, verification or site faults and we will respond promptly via email or phone. We offer convenient communication channels, including live chat for quick replies and email for detailed enquiries. Please use the contacts below to reach the right department; we aim to resolve routine account matters within one working day.

Department	Contact
Customer support	[email protected]
General enquiries	[email protected]
Affiliate enquiries	[email protected]
Phone	+44 20 7946 2831
Working hours	Mon-Fri, 09:00-18:00

For account-related queries or help with verification documents please include your account ID in any message. Our team prioritises payment or security issues and will aim to acknowledge emails within one working day and respond fully within 72 hours.

Support via Email

Email is the preferred contact method for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details, your account username and any relevant screenshots. Providing complete information up front helps us investigate and respond without delay.

Submit Your Inquiry

Name

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Response Time

Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple account or payment queries often receive a reply within a few hours; more complex issues, such as KYC checks or disputed transactions, can take longer depending on the investigation required. Please use live chat for urgent matters when available, or email [email protected] for detailed requests.

Feedback

We value your feedback at Grand Reef. If you have suggestions, ideas or spot something that could be improved, please tell us, we read every message and use feedback to improve the site and services. Send your comments to [email protected] or use the live chat. Thanks for helping us make the site clearer and easier to use.